FAQ
1. Orders take approximately 1 hours to process and are shipped by UPS ground at the same day we receive your order, delivery time is 1-3 days in East Coast,
however orders going to the West Coast take 4-5 business days.
2. Is my credit card info safe when I place order online?
We use the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and
address so that it cannot be read as the information travels over the Internet. Once we receive the coded information, we decrypt it in our order department. The fact is that ordering online using your credit card is safer than handing it over at a restaurants or department stores. If you do not wish to order online, please use the
following option below:
Call us at 732-246-7058, We can always take your order or answer questions by the phone with pleasure!
Or Fax us your PO to 732-246-7051.
3. Why your working dress forms are selling so aggressive, is that because your quality is lower than others?
Absolutely not! The only reason is that we are real manufacture outlet, we skip the broker, middleman and trading company. As matter of fact, our quality is better
than those $350-$650 range dress forms like those online top list products. The Broker or trading companies bring in the products at a level of costs, extra transportation fee, they spend a lot of money on advertisement, such as magazine, online top list 24 hours, also plus their thick profit, that's why their final prices are very expensive. We believe that we can cut a lot cost and give the benefit to our customers.
4. You just say you are factory outlet, sometimes, quite a few companies boast off like this, how can we customers figure out who are real outlet?
That's a very good question!
As Real Factory Outlet:
1). We have aggressive price, but good, at least same quality as those higher price.
2). We have all the products in stock, guarantee to ship them out the same day.
3). Accurate physical address is shown on our website, from Google Satelite Map you can find our
50K SQ Foot company facility in a spacious comercial corporate center.
4). Welcome walk-in customers to pick up and visit our big show room and warehouse, especially easy for local customers.
5. Do you accept personal check?
No, we do not accept any personal check.
Brokers and Middle Trading Companies:
1). High price, highly exposed online, sometimes make more than 2 websites posted
online, hiring professional web team to develop luxury looking website.
2). Need more than 1 day to process your order.(If take order online, everything is high-tech automatic, theoretically transaction just need a few seconds.) Same day shipping is not available. Need so-called production time of 2-4 weeks.
3). Often ship from other people's warehouse far away, this may cause delay and messy customer service.
4). They do carry quite a few brands, a lot of items, fancy website, and post multi-lists online, but in fact they are just virtual online business, no solid physical base. Some may be
good distributors, but their management and labor cost are high.
5). Refuse customers to pick up and visit their show room, even never tell customer where their warehouse location.
Sales Tax
Pick up orders and orders shipped within the state of New Jersey will be charged 7% sales tax unless a valid Resale License Number is provided. Please contact us for additional details.
Customs Brokers Fees for International orders
Fees for customs broker’s services to get packages processed through Customs at the border are not included on your grand total, and this fee will be passed along to you.
Return Policy
1. We accept returns within 5 days after you receive the products. All returns requires a RMA#(return material authorization), please email us at sales@roxydisplay.com.
2. All returns are subject to a 35% restocking fee and customer is responsible for all shipping costs. Returns must be in its original packing and same condition it was received.
3. Any custom or special orders are not returnable or cancelable.
4. All customer pick up orders are final sale. No return, No exchange.
Cancellation Policy
A 5% transaction fee will apply to cancel orders (this apply to charge orders only).
Trucking Policy
- Special services- If customer requires any special service and driver refuse to do it, customer needs to make note on document before truck driver leaves the premises so we can claim it and refund your money back, once the trucking company give us back the credit.
- Damage claim -Every item left from our warehouse is all in good condition. Customer needs to inspect outside of packaging. Anything looks abnormal even just a tiny whole or scratch; please mark it down on the paper for damage claim.
- Shortage claim - Please count the packages before signing the paper with driver for shortage claim.
- Storage fee -Truck Company will charge a storage fee if they have to hold the merchandise for more than 3 days.
If these instructions are not followed, we will not be able to help you with your claims.