FAQ

 

1. Orders take approximately 1 hours to process and are shipped by UPS ground at the same day we receive your order, delivery time is 1-3 days in East Coast,
however orders going to the West Coast take 4-5 business days.

2. Is my credit card info safe when I place order online?

We use the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and
address so that it cannot be read as the information travels over the Internet. Once we receive the coded information, we decrypt it in our order department. The fact is that ordering online using your credit card is safer than handing it over at a restaurants or department stores. If you do not wish to order online, please use the
following option below:
Call us at 732-246-7058, We can always take your order or answer questions by the phone with pleasure!
Or Fax us your PO to 732-246-7051.

3. Why your working dress forms are selling so aggressive, is that because your quality is lower than others?

Absolutely not! The only reason is that we are real manufacture outlet, we skip the broker, middleman and trading company. As matter of fact, our quality is better  
than those $350-$650 range dress forms like those online top list products. The Broker or trading companies bring in the products at a level of costs, extra transportation fee, they spend a lot of money on advertisement, such as magazine, online top list 24 hours, also plus their thick profit, that's why their final prices are very expensive. We believe that we can cut a lot cost and give the benefit to our customers.

4. You just say you are factory outlet, sometimes, quite a few companies boast off like this, how can we customers figure out who are real outlet?
That's a very good question!

As Real Factory Outlet:

1). We have aggressive price, but good, at least same quality as those higher price.
2). We have all the products in stock, guarantee to ship them out the same day.
3). Accurate physical address is shown on our website, from Google Satelite Map you can find our

50K SQ Foot company facility in a spacious comercial corporate center.
4). Welcome walk-in customers to pick up and visit our big show room and warehouse, especially easy for local customers.

Brokers and Middle Trading Companies:

1). High price, highly exposed online, sometimes make more than 2 websites posted
online, hiring professional web team to develop luxury looking website.
2). Need more than 1 day to process your order.(If take order online, everything is high-tech automatic, theoretically transaction just need a few seconds.)  Same day shipping is not available. Need so-called production time of 2-4 weeks.
3). Often ship from other people's warehouse far away, this may cause delay and messy customer service.
4). They do carry quite a few brands, a lot of items, fancy website, and post multi-lists online, but in fact they are just virtual online business, no solid physical base. Some may be
good distributors, but their management and labor cost are high.
5). Refuse customers to pick up and visit their show room, even never tell customer where their warehouse location.

Return Policy

1.      We accept returns within 5 days after you receive the products. All returns requires a RMA#(return material authorization), please email us at sales@roxydisplay.com.

2.      All returns are subject to a 35% restocking fee and customer is responsible for all shipping costs. Returns must be in its original packing and same condition it was received.

3.      Any custom or special orders are not returnable or cancelable.

4.      All customer pick up orders are final sale. No return, No exchange.